Terms of Service

ALLY Home Phone

The ALLY device requires self-installation and must be connected to a Tone (DTFM) Desktop Phone. It utilizes a SIM card, which connects the device to local mobile network towers. Please note that the ALLY device remains the property of Whoop Connect and must be returned in good working condition upon deactivation. Customers have 14 business days to return the device; failure to do so will result in a $149 charge to the credit card on file.

Services will be deactivated upon phone number porting, transfer, service cancellation, or non-payment. However, subscribers can still use their voice-enabled ALLY device to call 911 emergency services, provided the device is charged or plugged in and able to connect to a nearby tower. The ALLY device can only be replaced within 14 days of purchase.

Voice plans are non-refundable, regardless of usage, and include unlimited voice minutes, although they are subject to restrictions. The plan does not include data. Prohibited uses include excessive activity compared to other Whoop Connect customers on similar plans, such as an unusually high volume of calls or voicemail messages, extended call durations, or disproportionate network resource consumption. If a customer violates these terms, their plan will be immediately terminated, and the ALLY device must be returned, or a $149 charge will apply.

Whoop Connect does not guarantee network coverage from its Underlying Carrier or roaming partners. In areas with no coverage, 911 calls may not reach emergency services, and subscribers are advised to call 911 from the nearest landline in such cases. We do not guarantee service availability or quality at any time or location and are not liable for service limitations. Location-based services may not be reliably available, and there is no guarantee that your location information will be transmitted accurately to emergency dispatchers. Additionally, there is no assurance that you can contact emergency services in areas with limited or no wireless coverage. Caller ID availability is also not guaranteed and may depend on the device and database availability. Please note that international calling is not supported at this time.

Except for any legal right, you may have to transfer (“port”) your phone number to or from another carrier, you have no and cannot gain any proprietary ownership or other rights to any phone number we assign to you, your Device, or your account. We do not guarantee that numbers ported to or from Whoop Connect will be successful. To request to port a phone number to or from Whoop Connect, please contact Whoop Connect Customer Service by dialing 611 from your Whoop Connect Device or calling toll-free at1-888-200-1076. Before you call to port a number to Whoop Connect, please have a bill from your existing wireless or wireline provider available. Upon receiving a request to port your number to another carrier, and before effectuating the request, Whoop Connect shall notify you immediately to inform you that a port-out request was made. When you port a number to Whoop Connect from another carrier, you are solely responsible for all charges billed or incurred prior to deactivation of service with your prior carrier and for any applicable early termination fees assessed by your prior carrier; Whoop Connect will not reimburse you for these charges. Due to compatibility issues, you may be required to purchase or obtain a new device to use our Services after you port a number to Whoop Connect, and you may be without Services until the new device is configured. If you authorize another carrier to port a number from Whoop Connect, we will consider that a request by you to terminate all of your Services with us that are associated with that number and the termination will occur on the date the number is ported. Notwithstanding our honoring port requests any balance due will still be owed by you to us. If your Services are terminated for any reason and you do not port your number to another provider, we may reassign the phone number you were using to another subscriber without notice. You will not be able to transfer any unused talk, text, or data allotments on your Whoop Connect account to your new provider and after the porting is completed, you will no longer be able to use our Services with that number. Under no circumstance will we refund you for any Allotments or account payments if you port out your number. If you port your phone number to or from Whoop Connect, some Services, such as 911 location services, may not be immediately available through Whoop Connect or the other carrier while the port is being processed.

Additional restrictions apply. For a complete list of Terms and Conditions, please click here.